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Terms & Conditions

Koboom

1. Introduction

Welcome to koboom Inc (“Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at koboom.kr (together or individually “Service”) operated by koboom Inc.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at hi@koboom.kr so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at hi@koboom.kr.

3. Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

5. Subscriptions

Some parts of Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles will be set depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or koboom Inc cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting hi@koboom.kr customer support team.

A valid payment method is required to process the payment for your subscription. You shall provide koboom Inc with accurate and complete billing information that may include but not limited to full name, address, state, postal or zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize koboom Inc to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, koboom Inc reserves the right to terminate your access to the Service with immediate effect.

6. Free Trial

koboom Inc may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).

You may be required to enter your billing information in order to sign up for Free Trial.

If you do enter your billing information when signing up for Free Trial, you will not be charged by koboom Inc until Free Trial has expired. On the last day of Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, koboom Inc reserves the right to (i) modify Terms of Service of Free Trial offer, or (ii) cancel such Free Trial offer.

7. Fee Changes

koboom Inc, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

koboom Inc will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of Service after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

8. Refunds

We issue refunds for Contracts within 1 days of the original purchase of the Contract due to the speciality of wholesale.

9. Content

Content found on or through this Service are the property of koboom Inc or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

10. Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

0.1. In any way that violates any applicable national or international law or regulation.

0.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

0.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.

0.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.

0.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

0.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:

0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.

0.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.

0.4. Use any device, software, or routine that interferes with the proper working of Service.

0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

0.8. Take any action that may damage or falsify Company rating.

0.9. Otherwise attempt to interfere with the proper working of Service.

11. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

12. Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

13. Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of koboom Inc and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of koboom Inc.

14. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to hi@koboom.kr, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

15. DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

0.1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;

0.2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

0.3. identification of the URL or other specific location on Service where the material that you claim is infringing is located;

0.4. your address, telephone number, and email address;

0.5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

0.6. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact our Copyright Agent via email at hi@koboom.kr.

16. Error Reporting and Feedback

You may provide us either directly at hi@koboom.kr or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

17. Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by koboom Inc.

koboom Inc has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.

18. Disclaimer Of Warranty

THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.

NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

19. Limitation Of Liability

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

20. Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

21. Governing Law

These Terms shall be governed and construed in accordance with the laws of South Korea, which governing law applies to agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

22. Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

23. Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

24. Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

25. Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

26. Contact Us

Please send your feedback, comments, requests for technical support by email: hi@koboom.kr.

koboom LGX

Article 1. (Purpose)

The purpose of this ‘terms and conditions’ is to define the rights, duties and obligations between the company and the customers, in terms of using the shipping, assisted purchasing, and payment services provided by koboom logistics.

Article 2. (Definition)

  1. ‘User’ refers to the person who accesses to koboom logistics, and receives the services provided by koboom logistics, in accordance with terms and conditions.
  2. ‘Member’ refers to the person who is registered to koboom logistics, by providing personal information. Members will receive koboom logistics information continuously, and will be eligible for koboom logistics service constantly.

Article 3. (Stipulation, interpretation and revision of terms and conditions)

  1. The company should post the terms and conditions, name of the company, address (including the address, to which customers may file complaints), telephone number, email address, and the personal information management supervisor on the first page of the website, so that members can easily find needed information. For the terms of conditions, the company may use the linked screens for better space usage.
  2. The company may revise this terms and conditions to serve the management policy.
  3. When the company revises the terms and conditions, the company must post the notification of revision on the first page of website, specifying the reason and application date of the revision, along with currently valid terms and conditions. However, if the revision is disadvantageous to users, it must be posted with the grace period.
  4. In case of revision, the revision is valid only to transactions made after the notified application date. For the transactions before the application date, previous terms and conditions should be applied.
  5. For the interpretation of terms and conditions, and for the matters not stipulated herein, relevant statue and customary law must be applied.

Article 4. (Service provision and modification)

  1. koboom logistics implements the services as described below.
  2. Act as agent for purchase, provide information about foreign on-line shopping malls, and conclude contract for import agency service.
  3. Conclude contract of shipment for items, for which users requested for purchase/import agency service.
  4. Ship the items, for which users requested purchasing or import agency service.
  5. Shipping service
  6. Other tasks designated by koboom logistics
  7. The company may modify the service when the product or service is no more available, or when there are technical changes for the service. In this case, the modification must be promptly notified on koboom logistics website.
  8. When there are unavoidable changes to the service for users, such as when the product is out of stock, or when there are technical problems, the company must promptly notify the reasons and the details of the change to users.

Article 5. (Suspension of the service)

  1. In case of maintenance, inspection, repair, exchange of components, or loss of signal, koboom logistics may temporarily suspend the service.
  2. For the situations described in Article 5.1, the company must compensate for the damages to users, unless it is proven that the company is neither responsible nor negligent for the cause of damage.

Article 6. (Completion and refusal of contract)

  1. The process of completing contract between the company and members is as described in below clauses.
  2. When the member completes the registration to koboom logistics and orders items from foreign or domestic shopping mall, then, once the item is delivered and stocked in personal suite number of the member allocated by koboom logistics, the contract between the company and the member becomes valid. When the ordered item is stocked in koboom logistics distribution center, the member is deemed to have agreed with the use of service, and obliged to pay for service fees.
  3. Since the completion of contract means that the member entrusts the company with overall procedure of shipment, including international shipment, importation, and delivery to final domestic address, if the company requests user’s action to serve the related procedures, the user must cooperate for the request in good faith.
  4. In cases described in below clauses, the company may refuse the users’ request for the service.
  5. When there is false information, omission, or false description in the request form submitted by the user.
  6. When the user requests for the import or shipping agency service for legally banned items or items not serviceable under the company’s terms and conditions.
  7. When it is determined by the company, for other clear reasons, that proving the service would cause significant management or technical problems to the company.

Article 7. (Limitations of service)

  1. The service of koboom logistics is limited to the cases of purchasing and shipping services, with sole purpose of personal use. For cases described in below clauses, the company may return the item to the seller, under the users’ agreement.
  2. Items including animal, gold/silver bars, currency, medical supplies, weaponry, part of human body, pornography, precision metal, stone, refrigerated articles, items that require refrigeration, explosives, or inflammable items.
  3. When the item is banned for import, export or air transportation.
  4. When the invoice is inadequate, the package is poorly done, or the company determines that providing the service is impractical.
  5. When other relevant law prohibits the import/export of the item.
  6. When the address of the user is unclear.

Article 8. (Notification of reception, Cancelation and modification of service request)

Regarding the usage of foreign suite number and foreign or domestic on-line shopping malls, koboom logistics completes the contract with users through the procedures described in below clauses.

  1. Upon users’ request of storage service through koboom logistics, the company must give notice of reception to users.
  2. After receiving the notice of reception from the company, users may request for modification or cancelation of the service if any discrepancy on the agreement is found.
  3. If the item arrived at koboom logistics address turns out to be subject to the clauses of Article 7, the company may cancel the contract for service. In this case, the returning fee and all other expenses must be paid by the user.

Article 7. (Limitations of service)

  1. The service of koboom logistics is limited to the cases of purchasing and shipping services, with sole purpose of personal use. For cases described in below clauses, the company may return the item to the seller, under the users’ agreement.
  2. Items including animal, gold/silver bars, currency, medical supplies, weaponry, part of human body, pornography, precision metal, stone, refrigerated articles, items that require refrigeration, explosives, or inflammable items.
  3. When the item is banned for import, export or air transportation.
  4. When the invoice is inadequate, the package is poorly done, or the company determines that providing the service is impractical.
  5. When other relevant law prohibits the import/export of the item.
  6. When the address of the user is unclear.

Article 8. (Notification of reception, Cancelation and modification of service request)

Regarding the usage of foreign suite number and foreign or domestic on-line shopping malls, koboom logistics completes the contract with users through the procedures described in below clauses.

  1. Upon users’ request of storage service through koboom logistics, the company must give notice of reception to users.
  2. After receiving the notice of reception from the company, users may request for modification or cancelation of the service if any discrepancy on the agreement is found.
  3. If the item arrived at koboom logistics address turns out to be subject to the clauses of Article 7, the company may cancel the contract for service. In this case, the returning fee and all other expenses must be paid by the user.

Article 9. (Items for the service)

  1. When the items that the user ordered arrive at koboom logistics address, customers will be notified via email. When forward request is done, koboom logistics will request the user to pay the service fee for international shipment, and the user must complete the payment within 30 days. If this service fee is not paid within designated time, the item will be retained in the koboom logistics warehouse. During the retention, the user will be given the date for free storage, depending on the user’s membership level. When the free storage date is expired, additional storage fee will be charged with variation depending on the user’s membership level.
  2. If the user does not pay the service fee within designated time in Article 9.1, then the legal interest will be charged until the fee is paid. For this reason, we strongly recommend users to pay the fee within the designated time.
  3. If the users do not submit request form of shipping or shipping agency service, and the item is retained more than 30 days in koboom logistics warehouse, the company does not take any responsibility for the loss, damage, disappearance, or robbery of the item. After the retention exceeds 60 days, koboom logistics can discard the item at its will.
  4. The user has an obligation to complete and submit the request for shipping agency service after the item is delivered to koboom logistics address. If the user fails to do so, and an unidentifiable item is delivered to koboom logistics, the item will be stored in the warehouse for one-month maximum for free, and the company will follow the Article 9.3 for subsequent situation.
  5. Storage fee for koboom logistics warehouse will be charged as below.
  6. For general members, 1000 KRW is charged on each day after 30 days from the delivery to koboom logistics warehouse, to the date the item is shipped out.
  7. If the service fee is not paid within 30 days after notification of service fee, the company can hold off the shipment.
  8. Partial arrival. When the user orders a number of items, and only some parts of items are delivered to koboom logistics address, the storage date count starts from the date of first delivery. When the free storage period is passed, the company will send notification to the user by Email, and if there is no response within one week, the company can arbitrarily sell or remove the item, to compensate for the storage cost. Note that the company does not take any responsibility for the loss, damage, disappearance, or robbery of the item after 60 days from the delivery.
  9. In order to conduct more secure delivery service with lower price, the company may redo the package of the item, without the users’ agreement.
  10. After 90 days from the retention at warehouse, the item may be removed.
  11. Regarding purchasing and forwarding items, we are not responsible for any possible default and loss of parcels which can be caused from sellers. We only provide free address service on behalf of customers and customers should have all responsibility on the transaction with each seller.
  12. Regarding claims of loss and missing on packages customers received from us, we only accept box opening video as a proof within 2 weeks from the date the user received packages.
  13. Once the packaging of your shipment order is completed and sealed, we are restricted from and cannot open the package up again.

Article 10. (International shipping and custom clearance)

  1. From South Korea to user’s address, the company uses Post office services, DHL, FEDEX, TNT, and CJ Logistics to provide shipping services. If any damage is done to the item in the course of the transportation, the compensation can be offered in accordance with the insurance policy of each shipping company.
  2. Under the custom clearance policy for individual importation of items for personal use, the company sets the users as the tax payer. Regarding import duty in customer’s country, it is on customer’s responsibility.

Article 11. (Return)

  1. Before the ordered item is packed and shipped out from the koboom logistics warehouse, the user may request for return. If the return request is properly submitted in timely manner, Sender should have delivery man come to our warehouse or koboom logistics will send the item back to seller, and the user must pay for additional cost for return.
  2. User’s request for return are accepted only before the ordered items are packed and shipped out from the koboom logistics warehouse to the user. Once the item is shipped out from koboom logistics warehouse, user’s return request cannot be accepted.

    Article 11.1 (Refund for the service)

      • koboom logistics does not refund wrongly charged amounts of user’s koboom logistics Wallet. The only exception being a user reaching out to the CS team on the same day the Wallet was wrongly charged, then it may be refunded as a one-time courtesy.
      • koboom logistics is not responsible for refunds regarding the mistakes and faults of the shipping companies (EMS). 
      • If your refund is approved, we will initiate a refund to your koboom logistics wallet. However, koboom logistics does not compensate for the remittance/transaction fees incurred by the payment method you have chosen.
      • Return for the purchased item will follow the seller’s return policy.
      • It is not our responsibility if the seller sends an incorrect item. If the K-Assistant wrongly chooses a product that was shipped to the customer, koboom logistics will compensate for this mistake and right it. 

Article 12. (Obligation of the company)

  1. The company will not conduct any action that is prohibited by good public order and good morals, and obliged to try its best to provide the service stably and constantly, in accordance with the terms and conditions.
  2. The company must prepare the security system for the protection of users’ personal information (including credit information), so that users can safely use the internet service.
  3. koboom logistics will not send commercial emails to users against the users’ will.

Article 13. (Obligation of the users)

  1. Users have an obligation not to conduct below actions.
  2. Use false information for registration or correction.
  3. Use other person’s name
  4. Change the information that are posted on koboom logistics.
  5. Post or send the information other than the information required by koboom logistics (e.g, Computer programs)
  6. Infringe the third party’s copyrights or intellectual property rights via koboom logistics.
  7. Conduct libel or interruption of business, to the third party or koboom logistics.
  8. Post articles that are against good public order and good morals, including but not excluded by, pornography, violent messages, video or audio files, and articles to slander other person. (In this case, the company may delete the post by its own discretion)
  9. Publically defame koboom logistics, and interrupt the business.
  10. Commit tax evasion or violation of law, and cause damage to koboom logistics.

Article 14. (Ownership of copyrights and restraint on use)

  1. Copyrights and other intellectual property rights of articles that the company produced belong to the company.
  2. Without the company’s agreement, users may not use the information whose intellectual property rights belong to the company, by copying, transferring, publishing, distributing or broadcasting for the commercial purposes. Users also may not allow the third party to use the information.

Article 15. (Dispute resolution)

  1. The company should establish and manage the department for compensation, in order to properly respond to users’ reasonable complaints, and conduct the appropriate compensation.
  2. The company should try, in good faith, to deal with the users’ complaints and opinions with priority.

Article 16. (Jurisdiction and applicable law)

    • In case of legal disputes, the court that has jurisdiction over the company’s address by the time of dispute will have the jurisdiction over the dispute.
    • The company has its headquarter in South Korea, therefore, for the legal dispute between the company and users, the law of South Korea will be applied.

Last updated: 2022-08-01

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